Privacy Policy
Last updated 16 June 2026. This policy explains how Susegad Properties Ltd, trading as Sheene Mill, collects, uses and looks after your personal data. Please read it alongside our Terms and Conditions and Cookie Policy.
Data Controller
The data controller is Susegad Properties Ltd, a company registered in England and Wales (Company No. 16232297), trading as Sheene Mill. Our registered address is 39 Station Road, Melbourn, Royston, Cambridgeshire SG8 6DX.
If you have any questions about this policy or how we handle your data, please contact us:
Email: reservations@sheenemill.com
Phone: 01763 261393
Post: Sheene Mill, 39 Station Road, Melbourn, Royston, Cambridgeshire SG8 6DX
What Data We Collect
We collect personal data only when you actively provide it or when it arises from your use of our website and services. The categories of data we may collect include:
Contact and Enquiry Forms
Your name, email address, phone number, event type and date, and any message you include when you submit an enquiry through our website or contact us directly.
Reservation and Booking Data
Reservation details including name, contact information, event date, guest numbers and any preferences provided during the booking process.
Payment Information
Card payments are processed via a PCI-DSS compliant payment system. We do not store card numbers on our own servers.
Analytics and Cookies
When you visit our website, we may collect anonymised usage data such as pages visited, time on site and browser type, via analytics tools and cookies. See our Cookie Policy for details.
How We Use Your Data
Under UK GDPR, we must have a lawful basis for processing your personal data. The table below sets out the purposes for which we use your data and our basis for doing so.
Responding to your enquiry
When you contact us with a wedding, event or general enquiry, we use the contact details you provide to reply and discuss your requirements. Our lawful basis is legitimate interests: you have initiated contact and expect a response.
Managing your booking
Once a booking is confirmed, we use your personal data to administer the contract between us, including coordinating your event, communicating logistics and processing payment. Our lawful basis is contract performance.
Sending marketing communications
We will only contact you with information about our events, offers and news if you have given your consent to receive such communications, for example by signing up to our mailing list. You can withdraw consent at any time by clicking unsubscribe in any email or by contacting us at reservations@sheenemill.com.
Improving our website and services
We use anonymised analytics data to understand how visitors use our website so we can improve it. Our lawful basis is legitimate interests. This data does not identify you personally.
Complying with legal obligations
In some circumstances we may be required to process or disclose your personal data to comply with a legal obligation, such as a court order or regulatory requirement. Our lawful basis is legal obligation.
Third Parties
We do not sell, rent or trade your personal data to any third party. We may share your data with a small number of trusted service providers who act on our behalf and are bound by their own data protection obligations:
Sheene Mill OS
Our online booking, availability and CRM platform (sheene-mill-os.fly.dev) processes reservation and guest data on our behalf. Data is held securely and used only to administer your booking.
Website Analytics
We use an analytics service to measure website performance. Data is anonymised where possible and used only for site improvement.
Payment Processor
Card payments are handled by a PCI-DSS compliant payment processor. We do not receive or store your full card details.
Email Marketing
If you sign up to our newsletter, we store your email address with Brevo, our email marketing platform, and use it only to send newsletters and event news. Every email carries an unsubscribe link, and you can unsubscribe at any time.
We may also disclose your personal data where we are required to do so by law or in response to a request from a law enforcement or regulatory authority.
Retention Periods
We keep your personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. As a general guide:
Enquiry data from contacts that do not result in a booking is held for up to 12 months. Booking and contract records are retained for a minimum of 6 years to meet our legal and financial obligations. Marketing preferences and consent records are held until you withdraw consent. Website analytics data is retained in anonymised form.
If you would like more detail about how long a specific category of data is held, please contact us at reservations@sheenemill.com.
Your Data Subject Rights
Under UK GDPR, you have the following rights in relation to your personal data. To exercise any of them, please contact us using the details in the Data Controller section above.
Right of access
You have the right to request a copy of the personal data we hold about you. We will provide this within one calendar month of receiving your request. You can make a subject access request by writing to us at the postal address above or by email to reservations@sheenemill.com.
Right to rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it.
Right to erasure
You have the right to ask us to delete your personal data in certain circumstances, for example where it is no longer necessary for the purpose for which it was collected. This right does not apply where we are required by law to retain the data.
Right to restrict processing
You may ask us to pause processing of your data in certain circumstances, for example if you contest the accuracy of the data while we verify it.
Right to data portability
Where we process your data based on your consent or in performance of a contract, and the processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
Right to object
You have the right to object to processing based on our legitimate interests. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms. You may always object to processing for direct marketing purposes and we will comply without requiring you to give a reason.
Right to withdraw consent
Where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal. To withdraw consent, unsubscribe via the link in any marketing email or contact us directly.
Right to complain to the ICO
If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would welcome the opportunity to address your concerns directly before you contact the ICO, so please get in touch with us first.
Cookies and How We Protect Your Data
Our website uses cookies to help it function and to understand how visitors use it. Cookies are small text files stored on your device. We use session cookies, persistent cookies and similar technologies. For full details of the cookies we use and how to manage or disable them, please see our Cookie Policy.
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. Payment card data is handled by a PCI-DSS compliant system; we do not store card numbers on our own servers.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies when you leave our site.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after a change is posted constitutes acceptance of the revised policy.
If you have questions about this policy, please contact us at reservations@sheenemill.com or by calling 01763 261393.