Maximum of 6 guests per table (pre 21st June bookings)
Temperature checks and QR code scan available upon arrival
Table service only (pre 21st June bookings)
Please do not enter the venue if you have any Covid related symptoms
Can I use my gift voucher?
If you have a printed monetary gift voucher, we can swap this for an e-voucher code to use online. Please email us at [email protected] You will need to bring your printed voucher with you when you collect your items.
Can we eat inside the venue?
Yes! From the 17th May we can welcome everyone into our venue again. Our tables will be spaced out as per government guidelines.
Can I order on the day?
We always advise to pre-book your dining experience with us as we order stock to satisfy our preorders. if we are able to accommodate your party we will of course do so, but to avoid disappointment we recommend booking in advance with the venue.
Can I make dietary requests?
We will try our best to meet requests but this may not always be possible. We can however advise if our dishes are suitable for certain allergies. Please email us and we will get back to you as soon as possible.
Can cancel my booking?
Unfortunately, once you have made a purchase we cannot offer any refunds. If you let us know 72 hours’ in advance we can possibly change the date of your booking. Please email us at [email protected]
How much Prosecco can we have?
There is a 90-minute table limit on all reservations. Unlimited prosecco begins from your reservation time slot.
Please drink responsibly.
A minimum of one bottle of prosecco is provided at your table upon arrival (based on two people). Additional prosecco will be served by the glass upon request during your visit.
Please note that there is a fair use policy in place. If our team believe that intentional waste, intoxication, or overindulgence is occurring, we reserve the rights to stop serving alcohol to your table.
Why are you not offering an A' La Carte Menu?
As you can imagine, the pandemic caused huge levels of uncertainty. We can no longer afford the luxury of several different menus with a large team of staff waiting by just in case. We hope that by allowing pre-booking of special ‘Dine-in’ days we can guarantee our staff hours and reduce food wastage in the process.
Why are you not open everyday?
2020 was set to be a busy year for private events and weddings at Sheene Mill until the pandemic hit. This meant that many 2020 events found themselves relocating to dates in 2021. We have done our best to reserve key dates throughout the year to host special Dining Experiences for our lovely customers to enjoy.
Help Me Please
Need a little extra assistance? Struggling to place your order? Would rather speak to us about your order… please email [email protected] (did you know, you can leave any special requests in the comments box upon checkout)