YOUR PRIVACY MATTERS
We are committed to protecting and respecting your privacy. The policy below helps you to understand how we use and protect any personal information that you give us when you use this website. If you have any questions, please feel free to contact us by email at [email protected] or by telephone 01763 261393.
We may collect the following information: reservation information including your name, address, telephone number and email address;
credit card information (should you make a purchase with us) is stored on a PCIDSS compliant vault; if you contact us, we may keep a record of that correspondence; and information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
WHO WE ARE
Vinura Ltd is a company registered in England and Wales (registration number 08192486) whose registered office is at G&K, Sterling House, Langston Rd, Loughton IG10 3TS.
THE INFORMATION COLLECTED – HOW DO WE USE IT?
To help us provide a better service, and: to improve our products and services; internal record keeping; with your agreement, to communicate with you by email, telephone or post, either regarding the reservation, order or purchase or other matters regarding transactions between us or your customer relationship with us; with your agreement, if you have signed up to our newsletter, you will be placed on the Sheene Mill mailing list and will receive periodic mailings by email from us. With your agreement, to contact you by email or telephone, in order to share information with you about our products, services and events that may be of interest to you;
DIRECT MARKETING COMMUNICATION
We sometimes like to contact you about new products, promotions, special offers and other information which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone. If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our customer services department by email [email protected] or by telephone 01763 261393.
If you have agreed that we can contact you for marketing purposes we may send you email and other communications relating to products or services we think will be of interest and relevance to you as an individual. If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact our customer services department [email protected] or by telephone 01763 261393.
WHO DO WE SHARE THIS INFORMATION WITH?
We will not transfer or disclose your personal information to any third parties.
HOW TO GET COPIES OF OR AMEND THE INFORMATION WE HAVE COLLECTED?
You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to us at Sheene Mill, 39 Station Road, Melbourn, Royston, Hertfordshire SG8 6DX and we will provide this within 30 days.
SECURITY AND STORAGE
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have a PCIDSS (Payment card industry data security standard) compliant system. We do not store any credit card information on site.
Record your session information (such as the particular Products you purchase from our Website);
Record your specific information on the web pages you select to view; and
Retain your answer to our question regarding residency.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.
We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. Once you have left our Website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
DATA HANDLING POLICY
HOW WE USE YOUR PERSONAL INFORMATION WHEN MARKETING TO YOU
We will only contact individuals who have subscribed to receive information by email or telephone for marketing purposes and only in relation to Sheene Mill products and/or services. Your data is important to us and is never shared or distributed to a third party.
To update your marketing preferences and if you no longer wish to receive information from Sheene Mill you have the right to unsubscribe at any point by emailing [email protected]
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; If a form does not offer the option of sharing your information then this information will be used by Vinura Limited only and not passed to any third parties; If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
For any problems in relation to your data?
In the first instance, please contact [email protected] Issues arising after this point in relation to your data should be referred to Data Protection, Sheene Mill, 39 Station Road, Melbourn, Royston, Hertfordshire SG8 6DX.
Sheene Mill is part of Vinura Ltd (registered number 08192486), which is responsible for managing your personal data.
The information contained in this website is for general information purposes only. The information is provided by Vinura Limited (Trading as The Sheene Mill) and whilst we make every reasonable effort to ensure that the information provided on this site is accurate, we make no representations, warranties or guarantees of any kind, express or implied, regarding the completeness, accuracy, reliability, satisfactory quality, fitness for a particular purpose, compatibility or security of information, products, services, or related graphics contained on the website for any purpose (or to third party information , products and services). Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Vinura Limited. We have no control over the nature, content and availability of those sites. Linking should not be taken as endorsement of any kind of the website linked to, including any products and services referred to in that website, nor does it imply that there is an association between Vinura and the operators of that website. Vinura cannot guarantee that these links will work all the time and has no control over the availability of linked pages. We advise you to read the privacy statements of other sites when you leave www.thesheenemill.com.
Every effort is made to keep the website up and running smoothly. However, Vinura does not guarantee uninterrupted access to this website. Vinura does not accept any responsibility for any damages, which arise from the loss of use of this information.
Copyright in this website belongs to Vinura unless otherwise indicated.
PURCHASES, VOUCHERS & EXPERIENCES
When booking vouchers for experience days, please ensure you are able to attend the venue on the dates available.
If you are unable to attend please let the venue know more than 72 hours before and we will attend to move your booking to a new date. Any notice less than 72 hours will result in a cancellation and no refund offered.
OLD STYLE GIFT VOUCHER
If you have an old style printed gift voucher, we can exchange this for an e-voucher to use online. Please send a photo of your original voucher via email to us.
From 1/11/2021 we will no longer accept or exchange printed gift vouchers under any circumstances.
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